Frequently Asked Questions
- Q. How do I make an appointment?
- A. By telephoning our reception on 01727 850925 or by emailing info@physio2go.co.uk
- Q. How long is an appointment?
- A. We normally book an initial 45 minute assessment/treatment slot. Should you only use a 30 minute slot then you will only be charged our 30 minute fee. Follow up appointments are normally booked for 30 minutes.
- Q. How much will it cost me?
- A. Standard appointments of 30 minutes are charged at £42. Our 45 minute appointments are charged at £58. Extended appointments of 60 minutes for complex problems are charged at £74.
- Q. Do I need a referral?
- A. No. You may refer yourself. However if you intend to claim the cost of your treatment from a private medical health insurance policy (e.g. BUPA, PPP etc.) then check the terms of your policy as a Doctor’s referral is often required to validate your claim.
- Q. How can I pay for my treatment?
- A. You may pay with cash, cheque, credit/debit card (not American Express).
- Q. Will you bill my medical insurer direct?
- A. Yes once you have supplied us with your policy number, insurance company details, claim/authorisation number. You will be liable to pay any amounts which your insurers fail to pay. (e.g. Excess on policies, medical supplies such as joint supports etc.)
- Q. Can I park nearby?
- A. Yes. Patients are allowed to use the Parkbury House Medical surgery car park at the rear of the building accessed via Hall Place Gardens. There is also a mixture of metered and free car park spaces in Hall Place Gardens. A pay and display car park is situated 100m from the clinic in Townsend Avenue. Further public car parks are nearby as are on street car parking spaces.
- Q. What will I need to wear?
- A. In order to undergo assessment and treatment the removal of trousers, skirts, shirts and blouses may be required depending on which part of your body needs to be examined. Dressing gowns and shorts are available to maintain modesty as required. Many patients attend for treatment wearing sports clothing. Please telephone for specific advice from one of our physiotherapists if you are uncertain.
- Q. Will I be seen by a male or female physiotherapist?
- A. We have both male and female physiotherapists. You will be able to request an appointment with a specific physiotherapist (depending on their availability) and will be informed of their name at the time of booking.
- Q. Will I be charged for my appointment if I fail to attend?
- A. If you are unable to attend an appointment then please contact us as soon as possible to cancel your appointment or to alter it to another time. We would appreciate 24 hours notice and reserve the right to charge for any appointment not cancelled within this time limit. You will not be charged if we are able to rebook the cancelled appointment time to another patient.
- Q. Hot or cold?
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Ice therapy
Ice is applied to acute injuries to help decrease bleeding and minimise swelling. This helps to reduce pain and in turn aids recovery.
Heat therapy
Heat can be used to stimulate an increase in blood flow. Heat is also used to reduce joint stiffness for muscular pain relief and to enhance relaxation.
A quick guide
- If there is swelling use ice.
- If you have just sustained an injury e.g, rolled your ankle or twisted your knee use ice.
- If you have swelling after surgery, use ice.
- If you have aches and pains after a day at work use heat
- If you have muscle spasm use heat
These are of course generalisms, should you need further advice contact your physiotherapist for guidance.
There are many ways to apply cold. Using a bag of peas is easy, alternatively you can use a specialist cold pack. These are a favourite of the sports fraternity for professional teams. Similarly with applying heat, a hot water bottle wrapped in a towel, or again there are specialist heat packs of varying shapes and sizes available.
- Q. What is Electrotherapy
- A. Electrotherapy is used by physiotherapists to relieve pain and promote healing for soft tissue, such as muscle, ligaments and tendon. The two modalities most commonly used at Physio2go are Therapeutic Ultrasound and Interferential.
- Q. Exercise or Rest?
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- Gone are the days of endless bed rest when you have low back pain.
- Resting helps the body’s own healing process to take place.
- Generally speaking it is important to exercise your back within the limitation of pain.
- Exercise, such as gentle stretching in the early stages, helps regain full range as soon as possible and helps to prevent tightness and weakness.
- If you do not rest enough and over-exercise there is more chance of the injury becoming chronic and recurrent.
For more information call 01727 850925
or at local rate nationwide on
0845 5214045
or email us at info@physio2go.co.uk
